All print products are created by the printed on-demand process. That means all products are not printed until an order is received. Not only is print-on-demand better for the environment, but it also saves a ton in material and storage costs. Note: Shipping times are always subject to change based on updates provided by our carriers. In the event of production or shipping delays, Own That Thing will post notifications for users in their shopping cart. Delivery ranges in the cart and calculator will be updated to reflect delays as well.
We generally estimate 3-5 business days from the time of ordering to print, bind, and package a paperback order. Hardcovers typically take closer to 5 days to fulfill. The vast majority of orders are ready to ship in less than 3 days, but it is important to assume the longest production time when planning for an order.
What locations do you ship to?
At this time, we only ship to cities in the United States from our website. If you're interested in our products, but don't live in the U.S., please contact us to see what we can do. firstname.lastname@example.org
How long does an order take to arrive once it is shipped?
All orders are processed & shipped as soon as possible, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays. Tracking information, including the carriers, is provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to us by our email: email@example.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control, such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.