Refund Policy

We offer a no questions asked money-back guarantee for ANY item purchased in our store that has a quality defect. Returns are not accepted on items that arrive undamaged. If your item is damaged or has a quality defect, we will offer a replacement, or a refund.

Just reach out to us if you have any problems!

You can always contact us for any return questions at support@theartisansfrontdoor.com

Exceptions / non-returnable items

Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

In the rare event that a customer is unhappy with the fit of one of our products, we will process a free exchange for you. Refunds will not be issued for sizing disputes, only exchanges are allowed. Free exchange will only be allowed once per item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.